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Monday, June 16, 2008

Respect..

It was another bike service day.
Considering the last two horrible experiences at Bajaj service centers this time i tried a third party one since all warranty-guarantee issues are finished ages ago for my bike.
Center's name : Bike Care

Customer care: Better than bajaj
Turaround time : 2 hrs, however the heavy rains and some issue with there electricity circuit caused delays on that particular day.
What was wrong at Bajaj service:
I think they are concentrating too much on 200-220 segment and in that they are ignoring the 150-180 segment specially when it comes to giving attention to customers at service center. 200-220s are obviously getting the attention they deserve but the kind of careless attitude that comes out for others is totally rubbish and unacceptable. Last time they delivered my bike 1.5 hrs behind estimated delivery time and that also with half the work done. I think they lost one Bajaj fan that day :)
well, today its 200-220 which are getting the attention, tomorrow they might be among "others" and a 350 or a 500 will be enjoying the attention. Quite natural i would say, but still..others also deserve some respect.

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